Common questions.

You pick your device, its storage or configuration, your carrier and the condition, and we quote from our current price table. It takes under a minute, needs no account, and commits you to nothing.

Only if the device differs from what you described. We confirm the condition in person before making a final offer, and we explain any difference. If you don't like the revised number, you aren't obliged to sell.

Often, yes. Cracked screens, worn batteries and cosmetic damage are all normal for devices we buy. Tell us what's wrong when you get in touch and we'll quote it properly rather than guessing.

Anything still locked to an account. Activation Lock, Find My, iCloud lock or corporate MDM enrolment all have to be fully removed before we can make an offer, because a locked device can't be resold or reset. Get in touch if you're not sure how to remove it. It's usually quick.

You should back up and sign out of your accounts before handing the device over. Devices we purchase are wiped before resale. Don't send us passwords, and don't include account details in an enquiry form.

Fourteen days from the date shown on your estimate. Used-device prices move, so beyond that we'd need to re-check the current table.

Yes. If you're clearing several devices, such as an upgrade cycle at a business or a few handsets at home, send the list through the contact form and we'll quote them together.