Privacy policy.

1. Who we are and who is accountable

Sell With Ease buys, sells and trades used phones, tablets, laptops and watches in Canada. We are responsible for the personal information we collect, and we have designated a Privacy Officer who is accountable for our compliance with this policy and with PIPEDA.

Privacy Officer, Sell With Ease, PO Box 1124 Guelph Line, Burlington, ON L7P 2S8, Canada. Email [email protected], telephone 289-830-6180 · WhatsApp .

2. What we collect

When you send an enquiry or request a quote:

• your name, email address and phone number;
• details of the device, such as brand, model, storage or configuration, carrier and condition, and the estimate shown to you;
• anything you choose to add in the message field, and for buying or trading, the device you want and your budget;
• a record of your consent: the wording you agreed to and the date and time.

If you go ahead with a sale or purchase, we may also collect:

• the device's serial number or IMEI, to check that it is not reported lost, stolen or blacklisted;
• the details needed to pay you or take your payment;
• any information a law requires us to record for the purchase of second-hand goods, and only what that law requires.

When you browse this website: we do not use cookies, analytics, advertising or tracking tools. Our hosting provider processes technical data such as your IP address to deliver the site and protect it from abuse. If you choose a light or dark theme, that choice is saved in your own browser and is never sent to us.

Please do not send us passwords, account details or identity documents through the website.

3. Why we collect it

We use your information only to:

• respond to your enquiry and give you a quote;
• arrange, complete and keep a record of a sale, purchase or trade;
• check that a device can lawfully be bought;
• meet our legal, tax and accounting obligations.

We do not sell, rent or trade personal information, and we do not use it to build marketing profiles. Sending an enquiry does not sign you up for marketing messages. We will only send marketing if you separately and expressly agree to it, as required by Canada's Anti-Spam Legislation.

4. Consent

We ask for your express consent before you submit an enquiry. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. If you withdraw it, we may be unable to complete a quote or transaction, and we will tell you if that is the case.

5. Who we share it with

We share personal information only with service providers who help us run the business, and only as needed for the purposes above:

• Cloudflare hosts this website and the database that stores enquiries;
• Resend sends us an email notification when you submit an enquiry;
• Google Workspace provides our business email;
• WhatsApp, only if you choose to contact us that way. Messages sent through WhatsApp are also subject to WhatsApp's own terms and privacy policy.

These providers may store or process information in the United States or other countries outside Canada, where it may be accessed by courts, law enforcement and national security authorities under the laws of those countries. We choose providers that protect information with safeguards comparable to our own.

We may also disclose personal information where the law requires or permits it, for example to police investigating a device reported stolen.

6. How long we keep it

If an enquiry does not lead to a transaction, we delete it within 12 months. Records of completed sales, purchases and trades are kept for as long as Canadian tax law requires, generally six years, and then securely deleted. We may keep information longer if we need it to resolve a dispute or if another law requires it.

7. How we protect it

Information you submit is sent over an encrypted connection and stored with a provider that encrypts data at rest. Access is limited to the people at Sell With Ease who need it to deal with your enquiry or transaction. Devices we buy are reset before resale.

If a breach of security safeguards involving your information creates a real risk of significant harm, we will notify you and report it to the Office of the Privacy Commissioner of Canada, as PIPEDA requires.

8. Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask how it has been used and who it has been shared with. Contact our Privacy Officer using the details above. We will respond within 30 days, and there is no charge for a standard request. We may need to confirm your identity before releasing information.

If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada.

9. Age

Our services are intended for adults. We do not knowingly buy devices from, or collect personal information from, anyone under the age of majority in their province.

10. Changes to this policy

We will update this policy if the way we handle personal information changes, and the date at the top will show when it was last updated. We will not use information already collected for a new purpose without your consent.

11. Contact

Sell With Ease, PO Box 1124 Guelph Line, Burlington, ON L7P 2S8, Canada.
[email protected] · 289-830-6180 · WhatsApp